If your mailbox is struck by a snowplow, the City will repair or replace the mailbox, providing it's a standard design that conforms to U.S. Postal specifications for minimum height and setback. Damage to non-standard mailbox assemblies will be reimbursed on a sliding scale, based on the mailbox value. Some examples of non-standard boxes are: brick planters, mailboxes with custom lettering, custom design or larger than standard installations.
Mailboxes should be installed and maintained to withstand snow coming off the end of the plow. However, if damage occurs due to snow discharge or snow storage, the City will not be responsible for repairs.
City staff investigates each complaint. If an inspection shows that the mailbox was hit by a plow or other piece of equipment, a temporary mailbox is installed. Then in the spring, repair or new installation is completed. If no signs of impact are evident, the resident is provided information about possible reasons for the problem. These may include inadequate construction or materials, needed maintenance or other sources of damage.
Request an Investigation
To request an investigation of mailbox damage with the Public Works Department please contact 507-444-4350 or 507-456-3093.